Member Service Representative(s) - West Palm Beach branch, Belle Glade branch, Royal Palm Beach branch, Port St. Lucie branch
Major Duties and Responsibilities
- Process and complete all new account transactions.
- Process all requests and inquires on existing accounts.
- Process loan applications.
- Process transactions and at other branches as needed.
Minimum Qualifications
- Associates degree (A.A.) or equivalent from two-year college
- A minimum of two years related experience in a financial institution; or equivalent combination of education, experience, and training.
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Member Connection Supervisor - West Palm Beach branch
Major Duties and Responsibilities
- Responsible for the planning, coordination, and direction of the call center, including incoming and outgoing calls.
- Develop and/or assist in the development of training for call center personnel on systems, products and services, policies and procedures, and government rules and regulation. Provide coaching and mentoring to staff.
- Monitor call center reports. Analyze employee efficiency, response time, accuracy, member satisfaction to ensure the delivery of quality member service. Review telephone billing and employee usage.
- Manage and monitor all E-Services activity including but not limited to, online banking, emails, online account opening, online loan application, mobile deposit capture, E-Statements, online loan payments, Transfer Now, Zelle, Bill Pay etc.
- Assist members and potential members with their telephone request and answer questions regarding products and services in a professional and efficient manner.
- Assist call center staff in resolving complex member issues, questions, or complaints.
- Act as a liaison between department and branches.
- Develop procedures to streamline process and/or control expenses.
Minimum Qualifications
- Associate degree (A.A.) or equivalent from two-year college or technical school recommended.
- Five years related experience and/or training, or equivalent combination of education and experience.
- Prior Branch Manager experience preferred.
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Teller(s) - West Palm Beach branch, Belle Glade branch, Royal Palm Beach branch, Port St. Lucie branch
Major Duties and Responsibilities
- Present and maintain the highest level of customer service.
- Process teller transactions in a professional, efficient, and accurate manner.
- Balance cash drawer efficiently and accurately and within established deadlines.
- Balance and maintain teller line supplies, merchandise, and negotiable items.
Minimum Qualifications
- High School Diploma or equivalent.
- Must be flexible to work various hours and some Saturdays.
- Minimum one year cash handling experience in a financial institution.
- Ability to regularly lift and/or move from 10 pounds to 25 pounds, and occasionally lift and/or move up to 50 pounds.
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