Credit Union FAQs

How can I open a membership with Gold Coast FCU?

First, you must be eligible to join. Please click here to determine your eligibility. You can come to a Gold Coast FCU or Credit Union Center location to join. Please bring:

• An unexpired government issued picture ID. A Florida driver's license is preferred.
• A paycheck stub, less than 30 days old, or other proof of membership eligibility.
• Your Social Security number.

What is the minimum amount required to open a new membership with Gold Coast FCU?

There is a one time new membership fee of $10, with an initial deposit of $5.00 to a savings or checking account.

How long do I have to be a member until I can apply for a loan?

There is no waiting period. You can apply for a loan as soon as your membership is opened.

Are my funds insured if they are on deposit with Gold Coast FCU?

All funds on deposit with the credit union are insured up to $250,000 by the NCUA. Please review the NCUA Insured Funds brochure for more information on your coverage. We provide an additional $250,000 in share coverage through Excess Share Insurance Corp, so your funds are covered up to $500,000.

When does Gold Coast FCU send account statements to the membership?

The credit union sends statements on the 15th of the month. Members with checking accounts or loans will receive their statements on a monthly basis. Members with savings products receive their statements quarterly. If a member performs an electronic transaction to a savings account, they will receive a statement during the statement period the transaction is performed. Free e-Statements (electronic statements) are available.

Does Gold Coast FCU offer accounts for minors?

Yes, we offer savings, checking, certificates and car loans accounts for students ages 14 thru 20. Depending on their age, we may require a parent’s signature.

Why does the credit union require picture ID on all teller transactions?

Although showing your identification can be inconvenient, we believe in protecting our members to the fullest extent. Fraudulent activity happens daily in the financial industry and has become a regular way of life for some. This policy was put into place to protect our members.

Why does Member Connection ask security questions?

For your privacy and protection we will ask security questions to properly identify you by phone. This will help to prevent fraud related to identity theft.

What is the routing number for Gold Coast FCU?

Our routing number is located in our Home Banking site. Please log in and it will be displayed on the right hand side.

Why am I unable to transfer funds from my savings account?

Federal Regulation D requires that savings accounts must be limited to 6 electronic withdrawals each month. These withdrawals include: internet transfers, Coastline 24 telephone transfers, electronic payments, overdraft protection, etc. Any electronic withdrawals over 6 will be rejected even though there is money available in the account. The money will have to be transferred or withdrawn at a Gold Coast FCU branch.

How do I place a stop payment?

You will need to call Member Connection at 561-965-1000 or come into one of the branches.

How do I place a wire transfer?

You will need to visit a branch and have the following information: Account number, Routing number, Name of Financial Institution and address, Beneficiary’s name or company name.

How do I change my debit card PIN?

The primary member/account holder may call (800) 992-3808. You will need to have your card available and answer some basic questions to verify your identity.

What is the limit on my debit card?

When using your debit card at an ATM for cash or to make purchases using your PIN (4 digit Personal Identification Number), you have 10 transactions or $700, whichever is first met. When using your debit card to make purchases with your signature, you have 15 transactions or $2,000 whichever is met first. The transactions count are within a rolling 24 hours period and while offline limits will differ

I need a new debit card. How do I get it replaced and how long does it take to get a new one?

Just stop by any Gold Coast FCU office and we will issue a temporary card immediately. You will receive your new card in approximately 10 business days.

What should I do if I am traveling and decide to use my debit card?

When traveling within the United States you must use the debit card with your PIN for the first few transactions. This will prevent the Fraud Prevention Center from restricting your debit card temporarily.

When traveling out of the United States you will need to contact Member Connection at 561-965-1000 ext.0. We will need to know the countries you are visiting and the start and end date of your travels.

I am trying to order an item from a foreign country over the internet and my card keeps getting declined even though the money is available in the account. 

In an effort to cut down on credit/debit card fraud originating from foreign countries, the U.S. credit/debit card industry has initiated a “blocked country” list. Those countries with high rates of fraudulent credit/debit transactions are blocked from doing any transactions.

I tried to purchase gas, why is my debit card not authorized when I have the money available?

Due to the increase in fraud made at gas stations, the credit union has placed certain restrictions to avoid our members becoming victims. If this happens to you during credit union hours, call Member Connection at 561-965-1000 to unblock your card. After hours, please call 1-877-253-8964 for English and 1-877-273-5901 for Spanish.

Does Gold Coast FCU offer any fraud fighting tools for my debit card?

Yes, the credit union has CardValet® which is an app for your smartphone and is available at the App Store and Google Play. You can get real time notifications to your phone every time the card is used. If you cannot find your debit card, you can instantly lock it to prevent fraudulent charges from being made. When you find your card, you can unlock it and continue using it. With the CardValet® app you can also set spending limits, get purchase alerts in real time and limit transactions to a certain area using your phone’s GPS, all while having the ability to personalize your own security settings to suit your busy lifestyle. If the debit card is turned off, it will not affect any pre-authorized payments that you have set up through your account.

How will your Fraud Department contact me to confirm that a debit card transaction is, or is not fraudulent?

They will call the contact number you listed as primary when you applied for the card. Please make sure your mobile phone number is listed as primary. That way the Fraud Department will be able to contact you when you are travelling. You can do this at any Gold Coast FCU office. It is important to verify the suspected transactions with them. If you do not, your card could be blocked for further transactions.

If I suspect a fraudulent transaction on my debit card, how do I report it? 

Call the Fraud Department at 1-800-472-3272. In most cases, your card will be cancelled and you will need to visit a Gold Coast FCU office to complete a Debit Card Dispute form and order a new card. You will receive a temporary card at the time of your visit.

How do I contact the credit union if I have a debit card issue in the evening or weekends? 

If you suspect that your card has a fraudulent transaction, contact the Fraud Department at 1-800-472-3272. If it is another issue, Member Connection is available at 9:00 am Monday morning. The number is 561-965-1000.