COVID-19 Member Notice 3/20/2020 from our CEO/President, Steve Bush

Members,

Our community has seen dramatic changes over the past couple of weeks as we collectively work through the COVID-19 outbreak. We are being inundated with information from a variety of sources, some of which may cause confusion. I wanted to take the opportunity today to provide some clarification on a few topics.

Branch Services

Earlier this week, we made the decision to offer branch lobby services 'by appointment only' for the safety of our members and employees. All drive-thrus continue to be open for teller services. Credit unions and banks around the country are taking similar steps in accordance with guidance from the CDC to help slow the spread of the virus. While this is unusual, it is not a reflection of the current or anticipated financial position of the credit union. Gold Coast FCU is financially sound as is the nation’s financial system. Financial institutions are classified by the federal government as an ‘essential business’ and critical to maintaining the nation’s infrastructure. Therefore, Gold Coast Federal Credit Union will remain open to serve our community, even if steps are taken either at the national or state level requiring businesses to temporarily close to reduce the spread of COVID-19.

Deposits

Gold Coast FCU is a member of the NCUA and your deposits of up to $250,000 are insured by the federal government. In addition, Gold Coast provides an extra $100,000 in share insurance. Your money is available to you as you need it, so there isn’t a need to withdraw cash in larger amounts than you normally use. In fact, keeping large amounts of cash on your person or at home is more risky and can be dangerous. Instead, consider using your debit card for purchases, and utilize our electronic services for other payments. Online banking, mobile banking, mobile check deposit, and bill pay provide you the access you need with the convenience of conducting business from anywhere.

Steve Bush
President / CEO
Gold Coast Federal Credit Union

COVID-19 Member Notice 3/18/2020 from our CEO/President, Steve Bush

Over the past few business days, Senior Management and myself have been meeting regularly to discuss the effects of the COVID-19 outbreak on credit union operations. As of today, we decided the best course of action for the health of our members and staff is to make lobbies accessible by appointment only beginning on March 19, 2020 until further notice. We will continue to serve members through drive-thru lanes for those branches which have the capability. As you have seen over the past couple of weeks, we are in unprecedented territory and changes happen quickly. Management will continue to monitor the situation, gather information provided by the authorities and make adjustments as necessary. Until further notice, here are our extended branch hours:

To set-up an appointment to meet with a Gold Coast team member, please call 561-720-6479. In addition to our branch system, Gold Coast Federal Credit Union has a variety of service channels. These include our ATM network, suite of e-service products and Member Connection team at 561-965-1000. We understand the stresses and difficulties the outbreak has caused yourself and your family. We appreciate your dedication and the patience you have shown throughout these changes.

Sincerely,


Steve Bush
President / CEO
Gold Coast Federal Credit Union

COVID-19 Fraud and Scam Alert

Please be aware that with the COVID-19 making headlines daily, hackers and scammers are now using this potential public health crisis as an opportunity to take advantage of unsuspecting businesses and consumers. 

Fraudulent emails have surfaced claiming to be from the Center of Disease Control and Prevention (CDC) or the World Health Organization (WHO) directing unsuspecting recipients to harmful websites that load malware or other harmful applications, under the ruse of offering important pandemic information. In response to these and other campaigns, the WHO and CDC have issued alert warnings to consumers to be on the lookout for individuals posing as the organizations. 

The best practice in avoiding scams and hackers is to not click on any links in emails you were not expecting or you did not request, just delete the emails. As a reminder, if you are a Gold Coast FCU Debit Card holder and suspect fraudulent activity on your account you should call 1-800-472-3272.

A message from GCFCU President / CEO, Steve Bush

To Our Members:

I wanted to take this opportunity to discuss the ways Gold Coast Federal Credit Union is addressing the outbreak of COVID-19 and assure you of our preparedness for the situation.

As part of an overall Disaster Recovery / Business Continuity Plan, the credit union has a detailed pandemic plan to help avoid operational disruptions. Management has been closely monitoring the information provided by the Centers for Disease Control (CDC), along with guidance from industry organizations and the NCUA. The primary focus of our efforts is the safety of our staff and our members. In addition to our normal processes, we are taking additional steps to proactively make our member contact areas safe.

Gold Coast FCU offers members a wide variety of options which provide members the ability to conduct transactions without visiting one of our branches. We encourage you to take advantage of our suite of electronic services including ATMs, online banking, mobile banking, mobile check deposit, bill pay and direct deposit. If you are not set up for Online Services, please send an email to ContactUs@gcfcu.org. Additionally, you can contact our Member Connection team at (561) 965-1000 if you need assistance with any of your accounts.

Be assured your credit union is actively monitoring the situation and will continue to take steps to reduce the risk of exposure and disruptions to service. Thank you for your continued support of Gold Coast Federal Credit Union.

Sincerely,


Steve Bush
President / CEO
Gold Coast Federal Credit Union